FAQ’s

You are a trading style of Investor Compensation. Who are they?

We use different brands to promote our services. Investor Compensation is the company behind our brands. Investor Compensation has been established since 2003, (and making consumer claims since 2007). We will always handle your claim with the utmost professionalism and keep your best interests at heart. Back to Index

Can I claim back myself?

Yes, by contacting your bank/lender directly or by submitting a complaint to the Financial Ombudsman Service. Details can be found on the Financial Ombudsman website.

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What does No Win No Fee and no upfront costs mean?

If we are not successful in claiming back your mis-sold mortgage there is no fee, which means that you don’t pay us a single penny for the work we have done. If your case is successful, our fee is 20% (+ VAT) of the gross settlement amount. As an example, if your gross settlement amount is £1,000, our fee will be £200 (+ VAT). Please see our terms and conditions for further illustrations. There are no upfront costs to pay, however if you cancel your claim outside the initial 14 day cooling off period, there will be a fee payable.

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What if the broker who advised me has stopped trading?

If the broker has either stopped trading, had their licence withdrawn or gone out of business, it may still be possible to make a claim against the Financial Services Compensation Scheme.

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I had a joint mortgage but I no longer live with that person, can you still help?

We do need both parties consent to progress the case.

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How far back can I claim?

You may be able to submit a claim going back as far as 25 years.

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Can you still help if I can’t find my old paperwork?

Yes. To start the process, we need your contact details, the name of your mortgage provider and the date it was taken out and the type of mortgage and the reason you wish to make a claim.

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Will claiming impact my current mortgage?

Your mortgage provider must treat you fairly so can’t ask for you to repay your mortgage or to change your mortgage to less favourable terms.

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